Shipping and Returns
Shipping, Changes and Returns
Last Update July 2018
Do you need to Change an Existing Order?
If there is something you need to change you must contact us via email or phone at least 5 days prior the scheduled delivery date. Best Roses reserves the right to charge a $20 processing fee in order to change an order if the flowers have already been prepared. We will try our best, but we cannot guarantee on time delivery if changes were made to an existing order less than 5 days prior the scheduled delivery date. No refund or store credit will be granted if the order has already been shipped.
Every order is prepared and shipped directly from the farms to the address provided online. The status of an order can be tracked with the provided FedEx tracking number once the flowers have been shipped. Packages may be delivered up to 24 hours before or 24 hours after the scheduled date, but we will always notify you in advance, unless it is due to an unforseeable cause or major force.
Best Roses may refund your order if your flowers are not delivered within 24 hours of your selected date, unless it is do to major force situations such as weather. We will only issue a refund corresponding to the cost of the flowrers you paid. Under no circumstance Best Roses will assume replacement costs or other related expenses. Best Roses is not responsible if a cargo gets lost, stolen or damaged once delivered.
If you are not satisfied with the goods received, you must notify us via email or phone on the same day that the product was delivered and provide pictures of: the product showing the damage or error and the original box. Upon approval, we may issue a refund for the full amount or the amount equivalent to the damaged products. Best Roses may propose a special offer or re-delivery to the client instead of the refund, but the client can choose whether the refund or the offer.
All complaints must attach digital proof of the product such as pictures or video indicating all the flowers received. If Best Roses is not notified on the same day the product was delivered, no claim will be accepted
Refunds are be approved if:
a. The product arrives damaged.
b. The flowers delivered do not match the one that the client ordered.
c. Under any circumstance, Best Roses will issue refunds for an amount higher than the amount of the purchased goods. Best Roses, is not liable for the products after the delivery. It is the client’s responsibility to take care of the product. Fresh-cut flowers are natural & perishable products, therefore their sizes and exact colors may vary depending on outside conditions. We try to provide the most accurate pictures and descriptions, but the colors and sizes of the flowers delivered may differ at a reasonable extent to the pictures displayed on our website. Claims will not be accepted for slight differences on the shade of a flower, for example from White to Ivory.